Brands we stock
We regularly stock from over 40 brands. Most can be seen on our Brands webpage.
Orders from outside Australia
We accept orders made outside of Australia. However, the order has to be delivered to an Australian address. We do not ship outside of Australia.
Purchase orders / Payment on Delivery
If the whole order is a gift, we can wrap the ordered items with tissue papers or similar kind, and include a handwritten message. If you wish to take up this offer, please request gift wrapping and/or your message in the comment box (located on the bottom right-hand side of the checkout page).
What does Limited Stock mean
Magenta circle with the text 'Limited Stock' in an item's product description means that there is low stock level for the item and, we are unable or will not be re-stocking the item. This could be due to a few reasons, such as it is being discontinued by us or has been discontinued by the supplier.
How to tell if an item is out-of-stock
We only sell toys or books that are in-stock in our local warehouse or one of our Australian suppliers. "Notify Me when back in Stock" button will appear for out-of-stock items when you hover over the item. When you are on the product page, "Out of Stock" text will appear under the dollar value.
KidKraft items are all shipped directly from the wholesalers and they are unable to provide real-time stock count. To avoid disappointments, we will mark applicable items as out-of-stock when KidKraft advises us of low stock quantity.
Should an inventory error occur, we will contact you within 2 business days, to find out how you wish to proceed - wait for new stock to arrive, substitute if possible or, cancel & refund your purchase.
Orders where payment have been pending for over 5 business days, will be cancelled unless an alternative period has been agreed upon. From November to December, this period will be reduced to 2 business days.
All transactions are processed in Australian dollars.
Shop of Toys accepts payment by Debit/Credit Cards(Visa/MasterCards.Amex), ZipPay, Paypal (for orders up to $150) and Direct Deposit. We do not retain any financial details.
Please note when paying by Direct Debit facility, you will need to quote your order number as your reference or add your name to the payment details. Your order will be dispatched upon clearance of funds.
Secure Credit Card Transactions
Cancelling an order
Cancellations are only accepted if a cancellation request is processed prior to the order being packaged for dispatch or prior to an order being placed with a supplier for items that are ordered in.
Store credit will be provided for an order cancellation, no refunds.
Shop of Toys complies with all Australian consumer laws including implied warranties.
Any item that arrives damaged or is faulty when first opened, we must be notified within 21 days of the item being received.
We do not accept cancellations or returns for change of mind.