FREE standard shipping within Australia for orders $100 and above, excluding bulky items*.
Orders are usually dispatched within 2 business days after payment has been received. During busy periods, such as the lead-up to Christmas, dispatch can take a little longer.
Delivery Charges (within Australia)
Our delivery charge covers delivery to postal addresses within Australia.
|Delivery Charge||Order Total|
|FREE pickup from warehouse (Rydalmere NSW 2116)|| |
Order over $100*
$7.00 flat rate* (Sydney metro)
$10.00 flat rate* (NSW,QLD,VIC,SA,ACT)
$12.00 flat rate* (WA,TAS,NT)
|Order under $100*|
|Bulky Items - Cost will calculate automatically during check-out for most locations. Some locations will require us to quote manually.||Bulky items*|
*There is an additional delivery charge on some bulky and/or heavy items. Where the additional delivery charge applies, this has been included in the item description.
If you have requested your parcel to be left when no-one is home, Shop of Toys takes no responsibility for any loss or damage of goods.
If an order is returned to us by Australia Post or a Courier company, due to the delivery addressee not contacting the freight company within sufficient time after a calling card has been left, any additional and already incurred postage charges will be payable by you.
Orders can be picked up from 1/287 Victoria Road, Rydalmere NSW 2116. It is located in the industrial complex situated after Aldi, opposite Jaycar and before Bunnings.
If turning left on Victoria Road (ie. heading to Parramatta), after going through the entry boom gate, turn left and then the next right. Our warehouse is located just before the T-junction.
Drop-in pickup times are Mon to Wed, Fri - 12:30pm to 4:00pm, and Thu - 1pm to 6pm. During November/December, we will also be open for pick-ups on Saturdays 12:30pm to 4:00pm.
Pickups not collected within 7 business days, may incur a $1 per day holding charge if no prior arrangements were made.
Orders are shipped from Sydney, NSW.
We do our best to dispatch orders within 2 business days, except for KidKraft and Plum items which are shipped directly from the Australian distributor. On busy periods, the dispatch times could extend by a day or two.
Estimated delivery times within Australia are 1 to 10 working days. Most should arrive within 5 working days. If not, please check tracking progress (via shipping confirmation email). For some folks, it may take the full 10 working days for orders to be delivered.
|Delivery Location||Estimated Delivery Time|
|Sydney Metro||1 to 3 business days|
|Outer Sydney||1 to 3 business days|
|NSW||1 to 5 business days|
|Brisbane||2 to 4 business days|
|Adelaide||2 to 5 business days|
|Melbourne||2 to 4 business days|
|Other Locations||3 to 10 business days|
Note: KidKraft and Plum products sometimes could take an extra day or two to the above estimates.
Express Post Shipping
Express Post is offered as an additional service for orders that need to be delivered quickly. Our system is configured to offer Express Post for Sydney Metro area and nationally for some smaller items. If express post cost is not shown in check-out after entering your post code, select 'Express Post (Request a quote)' option in Step 3. Once all details have been entered, press 'Confirm Purchase' and we will be notified of the request. You will then be provided with a quote of the Express Post charges.
For expected delivery times and post codes covered by the Australia Post Express Post network, please refer to the Australia Post website : http://auspost.com.au/parcels-mail/delivery-areas.html
Orders with express post shipping received by 10am AEST on a business day will be dispatched on the same day. Express Post orders received after 10am AEST will be dispatched on the following business day if not earlier.
If the whole order is a gift, we can wrap the ordered items with tissue paper or similar kind, and include a handwritten message. If you wish to take up this offer, please specify as such and/or your message in the comment box (located bottom right-hand side in the checkout page).
Orders are posted using either
Australia Post or courier or courier
A tracking number is provided once the order is posted, except for some small items.
Pre-order or Backorder Items (items marked as pre-order or backorder)
Orders including pre-order and back order items will usually be delivered in a single shipment. If you require delivery of items to be separated, additional shipping charges might apply, please enquire.
Norfolk Island Deliveries
While we consider Norfolk Island to be part of Australia and welcome customers from Norfolk Island, most carriers, other than Australia Post, consider Norfolk Island to be an 'international destination' and their delivery charges are priced accordingly. Additionally, they require customs declarations and other paperwork required for international shipping. We have no problem shipping orders to Norfolk Island using Australia Post and we find Australia Post's shipping charges to be reasonable. The only limitation is that Australia Post will not carry parcels that are in excess of 20 kgs or longer than 1.05 meters.
If you do happen to order an item that is heavier or larger than these dimensions, while our website will accept your order we do reserve the right to cancel the order or amend the delivery charge to reflect our actual cost subsequent to the order being placed. If we have to cancel the order we will immediately refund any payments made.
Currently, we do not ship overseas, we only post within Australia.