Shipping  / Delivery Fees

Please see Shipping page for further details.

 

Can I have my order shipped to an Australia Post Parcel Locker?

Yes, orders can be sent to Parcel Lockers and PO Boxes as well. Parcel locker can be a convenient way of collecting any parcels out-of-office hours. If you don't have one and would like one, please refer to Australia Post.

 

Confirmation your order has been shipped

An email will be sent when your order has been shipped, with a tracking number where applicable. This confirmation should arrive within 2 business days. If you did not receive a shipping confirmation email, please check the spam folder. If you did not find any shipping email, please send enquiries to This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Click and Collect - Pickup is available from our Rydalmere NSW 2116 warehouse

Payment must be received prior to pick-up. An email will be sent once your order is ready. Pickup time is : Mon to Wed & Fri - 12:30pm to 4pm, and Thu - 1pm to 6pm; from 1/287 Victoria Road, Rydalmere NSW 2116. For alternate pickup times, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Delivery Timeframes

Please see Shipping  page for further details.

If you have not received your order within 5 working days, please check the provided tracking number (via shipping confirmation email). For some folks, it may take the full 10 working days for orders to be delivered.

Please do not wait longer than 10 working days to enquire about any possible missing delivery. The longer the timeframe between when it was supposed to have been delivered and when enquiries are first made, the harder it is for the courier company / Australia Post to investigate.