I can't add to cart and am using Internet Explorer

The software our system uses sometimes have problems with Internet Explorer browser, which we are trying to resolve. If you can send email This email address is being protected from spambots. You need JavaScript enabled to view it. with what you would like to order, we can send you a Paypal invoice for payment.

 

I want to change my order after having confirmed the order, and before payment has been made

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the changes you require, and we will send you a modified Paypal invoice for payment. We will also adjust the content of the order in our system to reflect the changes.

 

No order confirmation email received

Our system will always generate a sales confirmation email after an order has been submitted. Mail systems attempt to shield you from as many junk mail as possible, this may cause our emails being directed to your Spam folder. If you are unable to find a sales confirmation email from us in the spam folder, please email to This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Paypal - Not redirected to PayPal to make payment after pressing 'Confirm Purchase' button

This occasionally happens to some folks. We have attempted to resolve this issue; however, as there are no known commonality and the small number of occurrences, we have yet to identify the root cause. If you do encounter this problem, please contact us and we will send you a manual PayPay invoice. No need to advise order details, our system will have the details.

 

Paypal - Can't select the Pay Now button, or it does not appear

This issue has been raised with Paypal. Unfortunately, they have not been able to isolate the bug without screen-shots and further details. Should this occur, we will attempt to contact you, to see if you wish to still proceed. If so, payment can be completed via Paypal Invoice or over the phone. Meanwhile, we are working to implement another Credit Card payment method. If you have been affected by this, we hope you can bear with us while we work around this system bug, and apologise for any inconvenience.

 

Paypal - Review and Confirm button does nothing

Please try clearing your web browser cookies and cache and try again, we find this often solves the problem:

  1. see How to clear Browser Cookies
  2. see How to clear Browser Cache

If this still doesn't help, please contact us for assistance.