I can't add to cart and am using Internet Explorer
I want to change my order after having confirmed the order, and before payment has been made
No order confirmation email received
Paypal - Not redirected to PayPal to make payment after pressing 'Confirm Purchase' button
This occasionally happens to some folks. We have attempted to resolve this issue; however, as there are no known commonality and the small number of occurrences, we have yet to identify the root cause. If you do encounter this problem, please contact us and we will send you a manual PayPay invoice. No need to advise order details, our system will have the details.
Paypal - Can't select the Pay Now button, or it does not appear
This issue has been raised with Paypal. Unfortunately, they have not been able to isolate the bug without screen-shots and further details. Should this occur, we will attempt to contact you, to see if you wish to still proceed. If so, payment can be completed via Paypal Invoice or over the phone. Meanwhile, we are working to implement another Credit Card payment method. If you have been affected by this, we hope you can bear with us while we work around this system bug, and apologise for any inconvenience.
Paypal - Review and Confirm button does nothing
Please try clearing your web browser cookies and cache and try again, we find this often solves the problem:
If this still doesn't help, please contact us for assistance.