We would love to hear from you. Please feel free to drop us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any queries and requests, or to just tell us how we are doingOr check our Facebook for news and what we are up to, such as upcoming products and discounts.

 

 

Brands we stock

We regularly stock from over 40 brands. Most can be seen on our Brands webpage.

 

Orders from outside Australia

We accept orders made outside of Australia. However, the order has to be delivered to an Australian address. We do not ship outside of Australia.

 

Gift WrappingCommentsSection

If the whole order is a gift, we can wrap the ordered items with tissue papers or similar kind, and include a handwritten message. If you wish to take up this offer, please request gift wrapping and/or your message in the comment box (located on the bottom right-hand side of the checkout page).

 

LimitedStock IconWhat does Limited Stock mean

Magenta circle with the text 'Limited Stock' in an item's product description means that there is low stock level for the item and, we are unable or will not be re-stocking the item. This could be due to a few reason, such as it is being discontinued by us or has been discontinued by the supplier.

 

How to tell if an item is out-of-stock
We only sell toys or books that we have in-stock, except for the KidKraft range. "Notify Me when back in Stock" button will appear for out-of-stock items when you hover over the item. When you are on the product page, "Out of Stock" text will appear under the dollar value.

KidKraft items are all shipped directly from the wholesalers and they are unable to provide real-time stock count. To avoid disappointments, we will mark applicable items as out-of-stock when KidKraft advises us of low stock quantity.

Should an inventory error occur, we will contact you within 2 business days, to find out how you wish to proceed - wait for new stock to arrive, substitute if possible or, cancel & refund your purchase.

 

Pending Payment
Orders where payment have been pending for over 5 business days, will be cancelled unless an alternative period has been agreed upon. From November to December, this period will be reduced to 2 business days.

 

Transaction Currency

All transactions are processed in Australian dollars.

 

Payment
Shop of Toys accepts payment by Credit Cards(Visa/MasterCards), Paypal and Direct Deposit. We do not retain any financial details.

Please note when paying by Direct Debit facility, you will need to quote your order number as your reference or add your name to the payment details. Your order will be dispatched upon clearance of funds.

 

Secure Credit Card Transactions
Shop of Toys processes credit card transactions through SecurePay, a business of Australia Post. Credit Card payments are made directly through SecurePay's secure payment gateway to ensure your personal and credit card details are kept safe. None of your credit card payment details are stored with us, ensuring your details are protected. For more information regarding the SecurePay payment gateway, please go to www.securepay.com.au. If you have any questions or queries, you can contact our accounts department on 02 8090 6053.

 

Contacting us

As we are a small family run business, we are not always available to answer phone calls. The best way to contact us is via email, This email address is being protected from spambots. You need JavaScript enabled to view it.. We will usually respond back within 1 business day. If you would still prefer to talk to one of us, please send a contact number, preferred calling time (if applicable) and a brief summary to This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Cancelling an order

Cancellations are only accepted if cancellation is received prior to the order being packaged for dispatch. Please email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Refund/Returns Policy
Shop of Toys complies with all Australian consumer laws including implied warranties.

If you happen to receive an item that is faulty or damaged, don't worry, just contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we can arrange a return, replacement or a refund. We must be notified within 21 days of the item being received of any faulty or damaged items.